Privacy and Cookies Policy
The following privacy and cookies policy relates solely to any information collected or received in the course of providing this application and any related services to you. This policy applies to any third party involved in providing the application and related services to you, and such parties are required to agree to maintain the confidentiality of all information collected, maintain adequate safeguards to protect such information, and comply with this privacy and cookies policy.
Your bank may collect other information unrelated to the provision of this application in the normal course of its relationship with you. Such information is not subject to this particular privacy and cookies policy—a separate privacy and cookies policy may apply.
Our Customer Covenant
We pledge to serve every customer with the highest levels of sincerity, fairness, courtesy, respect, and gratitude—delivered with unparalleled responsiveness, expertise, efficiency, and accuracy. We are in business to create lasting relationships, and we treat our customers in the same manner in which we expect to be treated.
We Care About Your Privacy
The principles outlined in our customer covenant are reinforced in our privacy and cookies policy, which is our commitment to keep information about you safe and secure. Our most important asset is our customers' trust. Keeping information about you secure and using it only as you would want us to is a top priority for us.
The following key points summarize our privacy and cookies policy as it relates to information collected through the use of this application:
1. We have never sold and will never sell information about you to anyone for independent use.
2. We will safeguard any personal information you provide to us, keeping it secure and confidential.
3. We will limit the collection and use of information about you to the minimum required to design and provide you with superior products and services.
4. We will permit only authorised team members who are trained in the proper handling of customer information to have access to information about you.
5. In addition to restricting access to information about you, we also maintain physical, electronic, and procedural safeguards to keep this information private and secure.
6. If support services are provided by an outside organisation and access to customer information is required to perform those services, we will require that provider to agree and conform to the privacy requirements outlined in this policy.
7. We are available to provide you information concerning the data we collect from you, where we obtain that information, and how we plan to use it.
Collecting Information
It is important to us that you understand the types of information we collect about you and how it is used. We want you to know that we limit the collection and disclosure of information only to that which we believe is necessary to effectively provide this application and related services and to administer our business.
In the process of serving you, we obtain certain "non-public personal information"—information about you that is not available publicly. For example, that information may include your contact information, credit card account information, banking account information, Social Security Number, date of birth, email address, or other personal information. This information comes to us from a variety of sources, including:
· Information provided by you in connection with the use of our applications.
· Information provided on your behalf by your bank or its credit card processor, including credit card transactions, payment history, and account balances.
· Information we receive from third parties to provide enriched supplemental data concerning transactions processed through our applications.
· Information related to transactions that are processed by us in connection with your use of our applications.
· Information automatically collected by the application through the use of cookies (see below).
COOKIE POLICY
What are cookies and how do we use them?
Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites – or visit other websites that use the same cookies – they recognise these cookies and therefore your browsing device.
Cookies do lots of different jobs, like helping to understand how websites are being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
What types of cookies do we use?
The type of cookies used on most websites can generally be put into 1 of 4 categories: Strictly Necessary, Performance, Functionality and Targeting.
At the moment we use Strictly Necessary, Performance and Functionality cookies only, however, we will let you know if we intend to use any of the other cookie categories in the future.
Strictly Necessary Cookies
These cookies are essential, as they enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you've asked for can't be provided. These cookies don’t gather information about you that is used for marketing or remembering where you've been on the internet.
As this category of cookie is essential for this website to work it cannot be disabled.
Performance Cookies
These cookies collect information about how you use a website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works.
These cookies are not used to target you with online marketing. Without these cookies we can't learn how a website is performing and make relevant improvements that could better your browsing experience.
Functionality Cookies
These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, a website may be able to provide you with local weather reports or traffic news. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.
Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.
Managing cookies on this website
In order to provide a full service to users of the site, we have made acceptance of cookies a condition in the End User Licence Agreement. You may be able to disable cookies using your browser settings, however this will lead to unpredictable results and may affect your use of the functions provided.
Information Security
Information security is one of our highest priorities. The data processed through the application and each user session is protected by data-encryption technology. Encryption is a procedure for turning plain text or other information into an unrecognizable pattern of data requiring a unique key to open or “decode” the formula. This technology prevents your information from being intercepted while being transmitted over the Internet. We also adhere to strict standards concerning internal and physical security to ensure the safeguarding of your information.
Use of Information
Our limited use or disclosure of the information that we collect from you is described below:
· For identification purposes to protect your accounts and guard against unauthorised access.
· As required to perform the services for which the information was provided.
· As required by law (e.g., responding to subpoenas or similar legal requests, as well as requests from law enforcement agencies or state and federal banking regulators).
· With affiliated or third-party companies involved in the provision of this application and related services, all of which will be governed by the terms of this policy.
· Only in accordance with the principles stated in this policy.
We will comply with applicable state and federal laws that may restrict the types of information we may disclose about you or that require us to provide you with additional notices. We will not sell or provide information about you to telemarketing companies for their independent use.
Please note: Third parties may have access to information related to our customers that is obtained independently from us. Mailings or solicitations based on this information are not within our control.
Inquiries About This Policy
If you have any questions regarding our privacy policies or procedures described above, please contact your banking representative. We will be happy to answer any questions you might have about how we collect, secure, and use your personal information.
This policy is effective as of December 1, 2002. While the basic terms of this policy will remain unchanged, we reserve the right to modify the policy from time to time. Any revised policy statements will be posted through the application and shall apply to all information collected from that point forward.